I remember a professor for a leadership program I was part of in college telling my class that the most effective volunteer programs are those that match volunteers’ talents and expertise with not-for-profit or community organizations’ specific needs. That simple yet powerful concept rang true for me recently, when I heard how Frito-Lay employees responded to the Girl Scouts of Northeast Texas CEO’s challenge for them to use their “nonmonetary assets” to help the scouts. Frito-Lay employees offered up their selling skills. Specifically, they developed and led a program to teach Junior Girl Scouts skills to help make their upcoming annual cookie sales a success.
It’s hard to think of a more natural partnership (and not just because both Frito-Lay and the Girl Scouts are renowned for their tasty products!): For the Girl Scouts, cookie sales help fund valuable programs – from troop outings to museums and parks to campsite maintenance to membership assistance for low-income girls. Just as importantly, cookie sales teach the scouts lifelong skills such as goal setting and decision making. And who better to help them make their cookie sales a success than Frito-Lay employees, who are known industry-wide for their selling expertise? Our employees sell, deliver and merchandise our snacks directly to individual stores to help ensure exceptional product freshness and customer service. This unique “direct-store delivery” system requires spending time getting to know each store manager, understanding local consumers’ needs and preferences, and working diligently to meet daily goals – all skills the Girl Scouts can use to help make selling cookies door-to-door successful.
At the event, held last week at our South Dallas and Carrollton, Texas, sales offices, several top Frito-Lay sales associates led about 70 Girl Scouts in a variety of activities. For instance, they talked to the girls about the importance of knowing the product you are selling inside and out, and then led the Girl Scouts in a bingo game designed to help them learn nutritional facts, ingredients and other key information about the cookies. They also encouraged the girls to practice selling skills with each other, helping the Scouts respond to a variety of situations they might encounter with potential customers.
The employees who hosted this event plan to put their resources and ideas into an "activity-in-a-box" they will share with employees at Frito-Lay sites across the country to help them hold similar events next year with troops in their own communities. So the next time the Girl Scouts come to your door selling cookies, if you find their sales approach particularly convincing and order more cookies than in past years, you’ll know why! (Group photo from the event is below.)
- Katherine
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